ノボテル マルヌ ラ ヴァレ ノワジー ル グラン(Novotel Marne la Vallee Noisy le Grand Hotel)

パリの中心部からはかなり離れています。英語を話せる人はあまりいません。

カスタマー サービス チームに何度も連絡を試みましたが、返金やキャンセルに関して何の返答もありませんでした。電子メールで返信するのはマナー違反です。非常に融通の利かないホテルなのでお勧めできません。このホテルは避けてください。

3泊しました。部屋は広々としていましたが、到着時にツインベッドの1つのシーツがカビが生えていて、これは受け入れられません。翌朝、レストランで朝食をとりましたが、快適でした。翌朝、夫と私はレストランのスタッフに部屋番号を伝えましたが、黒い服を着た黒人のスタッフが、団体旅行の朝食場所はホテルのロビーエリアにあるとそっけなく言いました。しかし、ツアーマネージャーは後で、朝食場所はレストランにあるはずだと教えてくれました。翌朝、同じスタッフが再び私たちのグループを呼び止めました。幸い、ツアーマネージャーが彼女を止めました。明らかに差別です。これは間違いなく、このホテルに関連する不快な経験と思い出です。

Very nice hotel with a friendly staff to help, marcus really excellent hotelier ,help me with every request and always with a smile,eventhough there is a language barrier, he's trying his best to accomodate our needs....will definitely come back... keep up the good work

The hotel stay was very ordinary, toilet doors broken, main door too tight, shower holder was broken, aircon did not work, room was dark even after switching alll lights. Overall it was a 2 star experience. The only plus point was its location from train station was convenient.

Has had some work since my last visit so this gave a better look, but as always ideal location for me and will be back

The house keeping lady was very rude she knew I was still sleeping because I told her that to come back after 12pm but she didn’t care at all

Spent allot of money for a group booking. Customers service was terrible. Rooms uncleaned. Staff was very aggressive. Parking is not free. We kept recharging keys. Paperkeys were not practical. Manager on duty was very arrogant. Other customers complained to us when we finally voiced our complaints.

Very warm welcome. Mehdi was there to greet us for a late night check in. He was super helpful and went out of the way to make sure our kids would go right to bed late night. A very kind soul and professionally pleasent to deal with. I'd give more stars if I could for Mehdi. Thank you