Let me first say that when I usually read extremely negative reviews, I assume that person is hard to please and take it with a grain of salt. PLEASE READ and know that I have stayed in cheaper hotels before and made out just fine. However, THIS WAS A TRULY HORRIBLE EXPERIENCE. My husband and I pulled into this Days Inn on Saturday, June 12, around 11:55 p.m. When we entered the parking lot, there was a car sitting on jacks in front of the office. We checked in and drove around to park in front of our room, which was on the 5th floor. The elevator on one side of the hotel was broken, so we walked to the other side and took the elevator. We honestly did not think we would make it out of the elevator. It made loud noises, did not light up when you reached each floor, and sounded like it might break down at any moment. We walked to our room and when we entered, we were horrified. It smelled of stale cigarettes and urine. There were stains on every surface and we could barely breathe in the place. It certainly was not cleaned to COVID standards, much less cleaned at all. I AM NOT EXAGGERATING WHEN I SAY WE COULD NOT BREATHE IN THE ROOM. We immediately left, took the stairs which had used condoms on them, walked over the broken tiles and returned to our car. We checked out of the hotel a little after midnight and were at the hotel for a total of possibly 20 minutes. The night desk clerk informed us that we could call in the morning for a full refund. We drove around looking for another hotel, which were all fully booked, and were finally helped at a Spring Hill Suites in Norfolk (thankful for them). Needless to say, we have not received a refund. Days Inn has been EXTREMELY uncooperative, LIED to Trip.com and told them we were there for 6 hours, and refuse to refund our money. Trip.com is refunding 20% of our stay and have been very helpful to us. But instead of one reasonably priced hotel room, we paid for two. I IMPLORE YOU, DO NOT STAY AT THIS HOTEL.
自動翻訳