ホリデイ イン エクスプレス ホテル & スイーツ チャールストン-ノース by IHG

The young man at Checkin was wonderful. The plusses all stop there. Got into the room. First of all, I ordered and received confirmation that I was getting a Rollin Shower room. Not! Did not receive the room I ordered. I cannot stand in regular tub/attached shower. How disappointed we were. Next. NO Air Conditioning. Power completely off on the room unit. Joshua kindly came in the room to try to fix/adjust it. No action. So next, he gives us another room. We were so excited our problems would be over. NOT! This room, I flushed the toilet..........NIAGRA FALLS!!!! Bathroom Fludded over with water in less than a minute. Could not stop it. My husband goes to front desk and gets a plunger and a mop. We slept in a room with totally wet floor as the mop had fibers no thicker than a child's jump rope. It was thin and old. We just endured a soaked room until we checked out in the morning about 6:30AM. Came to Charleston for Medical reasons. This room situation really made us SICK! I can only say the staff, and the breakfast are super kind. Whoever confirmed the room order from the very beginning DID NOT give us that room, and the rooms they gave us were totally devoid of being usable for any guests. Please have housekeeps check the basic facilities in rooms before allowing the front desk to rent them. Test the AC and Flush each toilet. Thanks!

My dear wife and I stayed at the Holiday Inn Express Hotel & Suites Charleston - North for two nights. We found the room clean and spacious. The morning breakfast was abundant and satisfying. Of particular note was the friendliness of both the evening and day reception clerks. The day clerk, Jean was extremely helpful when we asked her what she would recommend seeing in Charleston. She provided us with a map along with taking the time to show us several points of interest. We followed her recommendations and had a wonderful afternoon exploring and enjoying the historic district of Charleston. This was our first time staying at a Holiday Inn. We were truly impressed.