The Aquarius is a great place to stay location is spot on! Just needs more car parking spaces as parking out on street is not ok
翻訳
RLS1996
エグゼクティブデラックスコーナースイート
宿泊時期: 2025年5月
ファミリー
3件の口コミ
8.5/10
とても良い
投稿日: 2025年7月16日
Clean and tidy room, the bathroom had a leak under the sink and the toilet but otherwise it wasn’t a hassle.
The location is excellent, especially for kids. We had an extra bed added to our room by calling the hotel directly and paying for it. We had extra blankets and pillows in the cupboard for the bed but had to get extra towels which caused no dramas.
翻訳
ゲスト
エグゼクティブデラックスビーチビュールーム
宿泊時期: 2025年1月
夫婦・カップル
1件の口コミ
9.0/10
非常に良い
投稿日: 2025年3月12日
This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us.
We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.
翻訳
ゲスト
ベイビュールーム
宿泊時期: 2024年11月
夫婦・カップル
2件の口コミ
8.5/10
とても良い
投稿日: 2025年1月21日
Very nice location near the beach and boulevard. Decent facilities in the hotel.
翻訳
ゲスト
エグゼクティブデラックスビーチビュールーム
宿泊時期: 2024年2月
一人旅
22件の口コミ
8.0/10
とても良い
投稿日: 2024年4月22日
Good location looking over the ocean
Bed was comfortable
Balcony was very small