Mercure Northamptonに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Chloe, Thank you for taking the time to share your feedback. We are pleased to hear that you found the room clean. We apologize for any inconvenience caused by the location and the room's lighting. Your comments are valuable to us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Warm regards,Christina GeorgescuFront Office Manager

ホテルからの返信: Good afternoon,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness of the room, the fresh towels, and the comfortable bed. We're also glad that the room temperature met your expectations and that the location made it convenient for you to get around. We truly appreciate your kind words and look forward to welcoming you again in the future!Warm regards,Christina GeorgescuFront Office Manager

ホテルからの返信: Good afternoon,Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding the parking fee and the missed opportunity for a complimentary upgrade. Please note that complimentary upgrades are subject to availability, and we regret that this was not communicated clearly during your stay. We will take steps to ensure this benefit is more effectively conveyed to our guests moving forward.We also apologize for the check-in experience. Providing a warm and professional service is of utmost importance to us, and we will review this with our team to ensure a more personalized and attentive approach in the future.We appreciate your feedback and hope to have the pleasure of welcoming you back for a more enjoyable experience.Kind regards,Christina GeorgescuFront Office Manager

ホテルからの返信: Good afternoon,We sincerely apologize for the inconvenience you experienced during your stay. We truly appreciate you bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.Regarding parking, please ensure that you register your vehicle's license plate number at the reception desk using the iPads available. Additionally, should you encounter any issues with a parking fine, please do not hesitate to contact the hotel directly, and we will do our utmost to assist in resolving the situation. It is important to reach out to us as soon as possible after receiving the ticket, as there is a grace period during which we can liaise with the parking company responsible for the hotel car park.Once again, we deeply regret the inconvenience caused, and we are committed to improving our services.Kind regards,Christina GeorgescuFront Office Manager

ホテルからの返信: Good afternoon, Thank you for leaving a review of your recent stay with us. We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future! Kind regards Luke - Front Office Manager

ホテルからの返信: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

ホテルからの返信: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

ホテルからの返信: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

ホテルからの返信: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

ホテルからの返信: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

ホテルからの返信: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

ホテルからの返信: Good afternoon,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed you enjoyed your stay with us, and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

ホテルからの返信: Good afternoon,Thank you for sharing your feedback! We're glad to hear that you found the surroundings, cleanliness, and service to your liking. We apologize for the noise and the size of the elevator not meeting your expectations. We always strive to offer a comfortable stay, and we appreciate your understanding of the room's size and price. We also understand that breakfast preferences can vary, and we hope to offer more options in the future that cater to a wider range of tastes. Your comments are valuable, and we hope to welcome you back for a more enjoyable experience.Kind regards,Christina Georgescu