セント ジャイルズ ハウス ホテル(St Giles House Hotel)

Fantastic value for money hotel right in the centre of Norwich - as long as you’re staying midweek? It’s not perfect - my room was looking a little tired and that was after an upgrade. You have to expect a few minor issues but you’re supporting an independent hotel. There is car park right in the middle of town which can be a challenge to reach. The entrance from the car park isn’t too grand and it’s a guess where the reception is. It needs a bit of money spending on it and could do with a chef in the evening but I’m guessing they’ll get there. The staff are all very helpful and an asset to the hotel. I will be staying at St Giles again.

We stayed in the grand suite for one night. On entering the suite there was a smell of bad drains. One of the bathrooms was locked and we were not allowed the key. The shower room had a blocked sink and the toilet seat was poor quality plastic and had to be held up by hand when using.The upholstery in the sitting room was badly stained and ripped. The furniture was of poor quality. There was damp in several areas. The bedding was flimsy. The wood flooring was unstable in places. The windows were single glazed and allowed traffic noise during the night. There were no robes or slippers. Toiletries were underwhelming. We complained immediately and asked to see the manager or for her to contact us. We were told that was not possible and that we must contact her by email. This we did but she did not have the courtesy to reply. Breakfast service was poor and the food average. The hotel had an air of neglect. We have since learned that the “St Giles House Hotel” is up for sale.

The hotel had sone lovely features, nice reception area, friendly staff, lovely bedroom, warm, and good facilities, comfortable bed and had a good nights sleep, bathroom spacious, lovely shower.

I booked it for colleagues and they were very underwhelmed. It wasn't clean, it was cold and it was not well maintained, apparently.

Very beautiful unusual building, ask to see the ballroom, our room was very lovely, warm and comfortable bed. All the staff were extremely helpful, friendly and efficient happy to give recommendations for restaurants etc.

perfect spot for weekend in Norwich close to all amenities, shops, theatre afternoon tea ,bars and restaurants. Lovely clean hotel with friendly helpful staff.

Appreciate the building and therefore rooms are old but the junior suite definitely needed a tidy up ie paint on the walls. There were stains on the throw on the bed and the floor was incredibly dusty.

This is a quirky hotel in the middle of Norwich- the location is great.

The hotel was clean and comfortable. Good size room and en suite. Service was very friendly and helpful. The hotel is very conveniently located for the city centre shops, pubs and restaurants. The breakfast was excellent, a good selection on the continental and a good freshly cooked full English breakfast.