25レビュー
Grand Autograph Hotel Novosibirsk (f. Novosibirsk Marriott Hotel)
ノボシビルスク|中心部より1.76km
After visiting this hotel, I had a mixture of emotions because I saw spacious and clean rooms and apathetic and rude staff. I have list of comments about hotel staff. First of all, I would like to highlight the very strange habit of the staff to enter the room without knocking. I was in a state of shocking when the door of the room opened and the housekeeper entered without first knocking. Second, hotel workers don't follow covid-19 protocol, and I can illustrate this with a specific example. Next to hotel's elevators posted papers stating that because of pandemic situation, no more than two people can be in the elevator at the same time. Despite this rule, three hotel employees entered the elevator while my family and I were there. When I pointed out on this rule, they just told me that this rule is not for employees. Really? I don't think so! I was really disappointed this situation. Definitely, the hotel staff should not have broken the rules. Next, the employee in the restaurant did not react to my request. It is clear that the staff should work more efficiently and professionally. Despite many mistakes by the staff, the room and pool were pretty good. In addition, the location is great.
