エメラルド ホテル(Emerald Hotel & Restaurant)

Good hotel and location is also good

在湯加這種大環境下還算可以接受，但是配置確實跟不上這個價格。海景房跟圖片有點差別，透明玻璃被布擋上。 但是如果再去我還是會選這。 但是酒店的owner人很好，是個中國人，非常熱情也給予了一些旅遊建議和幫助。

The local staff are wonderful and helpful but the Chinese owners have let the hotel run down. It’s pretty decrepit in parts though the bedding seems ok. It’s overpriced for what it offers but it is centrally located. The room cleaning is a little lax.

This is our second trip to Emerald, the first being before covid and the tsunami/eruption/earthquake. The service we received was fantastic, the staff went above and beyond to care for our family, especially when one of our children became unwell. This hotel (and the rest of Tongatapu) have been through hell over the last 4 years with natural and man made disasters, yet the staff are still smiling, still welcoming guests and still giving it everything they’ve got to make guests comfortable. We will be back again soon.

Overall very disappointed in the condition of the hotel. And disappointed in ******* for refusing cancellation of my booking even though the hotel was not up to standards of what they were advertising. The photos they shared on their app is outdated. Their is rust and corrosion on the balcony rails, barely hanging on making it unsafe. And cabinets being eaten by termites. Will not book again n reconsidering using this app in future as well.

I like their service also place is clean and everything perfect to me thank you Emrald boss and staff for doing good job l love it .

The ceiling was damaged, curtain wasn’t in good condition and couldn’t cover at least half the windows.

Ok place to sleep, air conditioning was good, shower good, room clean, wifi was bad had to sit in the corridor for it to work. Restaurant seemed to be Chinese food so wasn’t interested, breakfast a plain continental so ok. All in all ok for the price