To quote from the hotel's own promotional material - “Edward Barnes, Governor of Ceylon during the era from 1830 to 1850 built the Barnes Hall at his own expense, which now stands as the legendary "Grand Hotel" Whilst maintaining the British Colonial architecture, the Hotel has evolved to resonate palatial grandeur blended with exceptional hospitality that has surpassed the expectations of many a visitor” It sees itself as similar to other major world hotels, but in reality it's nothing like them. It's dark and gloomy throughout, and the staff we had dealings with were unhelpful and uninterested (in total contrast to other similar hotels we stayed at in Sri Lanka). They have uniforms that wouldn't look out of place in a Victorian melodrama, and must be very uncomfortable, let alone impractical (again in contrast to the other hotels we used, where staff had practical, modern uniforms, similar to most other major world hotels). We had a group dinner booking in a room that didn't appear to exist on the hotel signage, and no one seemed inclined to help us in any way. Our room was shabby, and had certain “interesting” features we've not seen before (The bedside lights operated together, meaning either both off or both on; the only heating was a shabby fake fire that operated a fan heater, there is no room guide, and the list goes on). We had afternoon tea, which is billed as similar to say big London hotels (such as the Ritz, Claridges etc). The organisation was total chaos, insufficient seating had been allocated for our group, no menus etc. We repeated had to ask for scones, which is an essential item in any hotel afternoon tea. All I can add is whoever in the hotel management thinks the food quality/service levels matches a major London hotel, clearly has never been in a big London hotel. They appear to have extensive and well looked after grounds. Unfortunately we were denied access, as there was a big wedding going on, involving the celebration and associated (multiple) group photos (meaning much of the grounds were shut off). I understand all hotels have to take profitable business such as weddings, but when they dominate the whole hotel, they totally destroy the whole experience for normal guests. We are fortunate to have used many of the worlds top hotels – this is (by far) the worse hotel at this price point) we have ever been in.
自動翻訳