When we arrived to check in, the owner was not there, as she was not aware that I had made a booking. Had to wait till she returned to be checked in. This then made us late for our event. The room was very cold and took ages to heat. The heat pump was right above the bed so was very noisy and had to be left on over night, otherwise we would have frozen. Room was very tired looking, could do with a make over.
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