Mangrove Resort Hotel

Beautiful resort and room is first class with amazing beach views and a great balcony. Unfortunately there is little access to room service and restaurant closes orders at 7:30 so had to order from pub next door. Breakfast was ok but underwhelming. Coffee was very good thou. For premium price compared to other hotels need to really improve room service and amenities.

근처의 호텔중에서는.. 거의 최고 일텐데.. 아쉽다. 방과 수영장에 개미. 와 같은 벌레들이 많았으며.. 온몸에 10군데 정도 알수 없는 벌레에 물렸다. 식당은 무난했으며, 평일은 한가해서(손님이 없어서) 수영장 이용이 편했고 태풍이 지나간지 얼마 안되어서, 인근의 바닷가 들은 더러웠다. 재방문 의사는 없다. 사진과 실물이 너무 다르고, 가격대비 별로다.

挺一般的，不要抱有很大幻想

Went on a quick trip before the peak of people for holy week break. Peaceful and not chaotic ad there were less people. The room we booked was by the pool. It was spacious. The pool was filled with people during afternoon but it was not so noisy in our room. You will hear people in the pool but not so clear and you can still have a good nap time. We went here with my 2 yo, btw. The place is almost at the end, if not the end, of the “long beach”. So, if you’re planning to have other side trips in Subic, manage your time well. You cannot bring in food and drinks, but we are allowed to have our daughter’s snacks and own water. Their food were also good and good for sharing. We liked their pancit. They have complimentary bottled water for the max number of person per room, though ours was not given upfront, we have to asked for it in the reception. They said it was forgotten when they cleaned the room. They provided robes, towels and tissue paper. Other than that, no other toiletries provided like sanitary kits or dental kits which usual hotel by its kind provide. The shampoo and body wash were not even filled. I don’t see it as a 4-star hotel as describe here, probably 3 will do. We always have to asked for something that should at least be in the room. Our room has separate toilet and shower area. Shower area doesn’t have door, just curtain. It does not have a tub, but they provided us pail when we asked coz its kinda hard to bathe a toddler with just shower given that it only have a curtain before your bed. We do not want to sleep in wet bed. 😂 The bed was comfy and good to sleep with. The pool water is refreshing, cold but not so cold. The baby side of the pool has warm water due to direct sunlight. It has a small beach area. Not really swimming friendly as there was a big boat parked at the side aside from the gray platform where the motor boat was parked on the other side. There were people that will offer you different activities like island hoping, jet ski, etc. Overall, we still have a comfy stay and good food. The staffs were courteous and nice too.

We had a short family vacation with our son and his fiancee. We arrived Monday to Wednesday of Holy Week since we wanted to beat the beach goers. We were given Room 201 which was a private ocean view end unit. Our balcony was separated from the other rooms. We had 2 king beds and the room was huge. It had a shower and toilet. The hotel was clean including the public areas. It was not open to the Public (none hotel guest) which made this place more special. Hospitality: I give 5 star to the staff most specially the old parking attendant that always greeted us when we arrived and left. Needs Improvement: 1) The refrigerator was not cold. We had to purchase ice from outside. 2) There were tiny ants on the bed. Housekeeping was so kind to offer to spray the room but we declined for our safety.

Once again without fail, MANGROVE impressed with their levels of service & quality of the establishment, staff , food & drinks. To date after traveling 15 years to the Philippines the Long Island Iced Tea is unbeatable. The restaurant staff seemed to remember my preferences at all times. At times the resort was packed but the staff managed a very large party very well. Lea at reception never fails to impress with her memory and she is always good at handling special request. A request for me to supply my own seafoods for the chef to cook was handled well & cooked as requested . check-in & check-out was seamless.

Our stay at Mangrove Resort in Baloy Beach was a complete letdown, and I wouldn't recommend this place to anyone. First off, their website is a total rip-off. It says that kids above 7 years old are charged as adults, but they still insisted on charging for our 1-year-old and 5-year-old kids at check-in. It's a total scam, and I felt like I'd been taken for a ride. The staff at Mangrove Resort are useless, to put it mildly. When I asked to speak with the manager, the receptionist was no help at all and wouldn't even listen to my complaints. It's like they don't give a crap about their guests and just want to take your money and run. To top it all off, when I asked for a refund for the room I'd already paid for, they refused to give me my money back and made me upgrade instead. The upgraded room wasn't even worth it - there were light bulbs that didn't work, and the cable TV was messed up. Overall, my experience at Mangrove Resort was a total bust. Between their shady website, their useless staff, and their subpar accommodations, there's really no reason to stay here. Don't waste your money - go somewhere else!

Very good facility and rooms. Good food, good 1st and 3rd floor decks with ocean view. The problem is their website and photos show a great clean nice beach in the front of their hotel. This does no exist. If a beach attached to your hotel is important (as it was for us) then skip this hotel. We checked out after the first day because the beach in front of the hotel was the reason we chose this hotel and it is simply not there.

The facility is very nice. The staff are friendly: Building and rooms are clean and well maintained. View is nice. Food is great. The management photo of the beach is very deceptive. That beach isn’t there. I walked down the stairs and the beach has about 1 square meter of space. Dirty and basically unusable.