ホテルからの返信: Dear Guest,Thank you for sharing your feedback. We are glad you appreciated our service during your stay. Please note that the airport shuttle is operated by an external company, and the fee of 5 CHF per person both ways is clearly displayed before booking. We understand that this may be an extra cost for some guests, and we hope it did not impact your overall experience too much.We look forward to welcoming you back for another enjoyable stay and hope to make your next visit even more comfortable.Kind regards,Carlos – Assistant Front Office Manager