フォーポイントバイシェラトン・オランの口コミ・レビュー・評判

Four Points by Sheraton is simply a great  hotel, i have booked 2 nights via Marriott Bonvoy app for my cousin and her husband (a honeymooners) • Pros : • A special mention must be made for Mr Yacine Bekka for his professionalism, I certainly do appreciate his help. • Greeted on arrival by Mrs Hasnia from security agents team, who was very warm and welcoming, such a kind Lady. • Smooth check-in process done by Mr Hamza Ayed, who was friendly, he made us feel at home with a pleasant greeting and cheerful conversation. • Room 520 was nice and well turned out with a lovely bathroom. •  Comfort level was good. • Cos : • First, I have joined the hotel customer service via "Marriott Bonvoy app on chat" asking for help to decorate the room, the person who replied was the operator I think, she only repeated twice "it is not possible Madame" ! Without giving a single solution! Well you could tell me that in a different way and different words. • Second, room keycard didn’t work (minor inconvenience, it happens), we went back down to the desk to have it restriped , front desk was completely overwhelmed, I've asked a receptionist whose name is "Rania" to do it, she said "ok" but she seemed to be busy with the House keeping Manager and another person on the computer!!! And let us wait 15mintues on the front desk (No smile, no apology) What a shame! • For all I know that the hotel receptionist must maintain a high level of professionalism in dealing with guests, he or she is very courteous, efficient and smiling, he or she can handle with different requests at the same time (answering the phone, giving some information at the desk ...). He is an organised individual unfortunately that wasn't the case with these two employees. They need better training. Now let's talk about F&B service, breakfast wasn't included with room, Mr Hamza Ayed has well explained that at the check-in moment and I told as well my cousin and her husband to pay it directly in the restaurant. On Friday morning, they took breakfast and wanted to pay it, my cousin said "we want to pay our breakfast please", the waiter was rational to check that with the reception desk and they told them "it is included ,don't pay !" In addition, on the check out moment, the guests were aware and said for the last time "do we have something to pay?" the receptionnist said "No" ! What a terrible service! Then to make it worse, on the same day I have received a phone call from the hotel front office to tell me to come to pay their breakfast ! That's not cool Marriott international, it's a shame that issues are not resolved quickly. Furthermore, I have paid their breakfast few days later, although it was the restaurant's mistake and also the reception's fault. To put it in a nutshell, this is a nice hotel that would be excellent should the above points be addressed by management. Good luck to all.