The resort is conveniently located near Universal parks with great transportation options. The common areas and restaurant at the hotel were decent, but the rooms are in pretty bad shape. The shower pressure was horrendous. We stayed for 4 days and the room was only cleaned on the last night after I called and complained. On our second night we called down for towels but they never brought any. After losing patience, I went down to the pool area and took towels from there.
Although unacceptable, I will give credit to management for attempting to rectify the situation after acknowledging they were understaffed and at full capacity.
Compared to Disney resorts we previously stayed at, our overall experience was not the greatest and I doubt we’ll be returning to this property and kind of fearful booking anything with Universal.
自動翻訳