SureStay Plus Hotel by Best Western Portland Route 52 West

We did enjoy our stay BUT our room never was cleaned the 3 nights we were there. Housekeeper did come around on Sunday afternoon BUT inly cleaned the room next door and started cleaning around 3, making so much noise even a babyy couldn't sleep. Ladybugs in the room were awful. The walls were so thin you literally could hear everything from the room beside you. The local bar is attached to the hotel which was good fiod BUT the locals just park how they want which i feell is very disrespectful. Also at check-in we we were not told the back door does not work so we unloaded our belongings to have to reload. If nothing is available we would stay here again but i like to enjoy the quite of a room when on vacation.

We were here for a funeral and had driven all morning. I had asked if could check-in early before going to the service, and they were very accommodating. Clean and comfortable room.

When we arrived and got checked in, we had to go back downstairs to the clerk twice due to the key not being set up. Then when we walked in there was a cockroach right in the bathtub. I called down to the manager and she didn’t believe me. Until I told her I had pictures. There were some holes in the ceiling from the water damage. The 2nd room was no better. No sheets on one of the beds. Hopefully they get these things resolved. There never was any apology or anything. Just the $260 bill for 2 days.

The bathroom was gross. Had to change rooms because the first one would not open. But, the nice lady working the front desk was very helpful and friendly. Breakfast was, questionable. Wouldn't plan on staying here again but it was convenient to the venue we were at.

I stayed in room 201 which was at the end of the hall on the second floor, farthest from the front desk. Luckily it was just an overnight stay. The door to the room fit so poorly that you could literally see the the legs of people in the hallway while sitting on the end of the bed.

We needed a place for some shut eye on our way to vacation. Rooms were big, hotel was quiet and beds were comfortable. Biscuits and gravy for breakfast were a plus, too.

Front desk staff was fabulous. Very informative about attractions in the area. Bathrooms are in desperate need of upgrades, but beds were very comfortable!

Staff is great. If you stay for awhile you have to let front desk know you want roomed cleaned, but staff is amazing and anything you need they provide, they are always happy to accommodate. I stay here because of the staff. Highly recommend this place for that reason. Beverly the AGM is friendly and always on top of everything. Lindy very helpful, accommodating to anything she can provide that hotel offers and always has a positive attitude. Shasta very kind and friendly. I wish I knew all the names. Rooms are spacious and beds comfortable. Only reason I gave 4 stars is hallways smell like grease and no air and would prefer cleaning staff check to see if you need anything but never stayed anywhere with staff as amazing as they are!

Everyone was very helpful, the rooms are clean, beds slept well. When I’m back in the area I will stay again.