I have wanted to stay at this hotel my entire life, but as a solo traveler with a small, anxious dog, the reality was deeply disappointing.
Pet Policy & Check-In: Trip.com stated a £15 dog fee, but reception attempted to charge £25 before honoring the £15 rate without the pet pack. Reception felt cold and unwelcoming. I made sacrifices to follow their policy of not leaving dogs unattended in the room, only to see other guests doing it freely.
The Room & Excessive Noise: Basic, dated, and impossible to sleep in. Our room near the main door felt every door slam, and noisy pipes refilled whenever nearby rooms flushed. Furthermore, a motorbike was parked right outside the accommodation door rather than in the main car park he nearly reversed into us as we stepped outside in the evening, and the noise when he left in the morning was deafening. There was also no mobile signal, and the room phone was broken.
Spa, Grounds & Security: The grounds are well kept and stunning, but I saw no security presence walking the grounds at night, and a camper van was parked up in the car park. I stood on a glass on the grass in the dark. In the spa, young children kept opening and closing the sauna and steam room doors, keeping heat low and noise high.
Breakfast Chaos: Finding breakfast was a mess with no staff at reception. I was directed to an isolated table, where a conference team then began setting up pop up banners right next to me for a registration. I was ready to leave until guest offered to find a waitress who stepped in and moved me to the conservatory. While her effort was appreciated, the vegetarian breakfast featured deep fried pea and carrot sausages, and I was left without further service, leaving hungry and thirsty. Im sure there was alot of other selections to choose from.
Overall, the hotel felt disorganized, loud, and unwelcoming. Managing this alone was stressful, and the stay fell drastically short of its reputation. This was a sunday evening stay.
自動翻訳
