ホテルからの返信: Thank you for your stay and review. I'm sorry that our staff is not Korean, so if we meet foreign guests, we will use English to communicate. Sometimes when making a phone call, the signal may be poor and the call may suddenly end midway. Please rest assured that we will not proactively hang up the customer's call. If you have any questions, you can also communicate with us through email or other means. If you encounter any problems or need any items during your stay, you can contact us online anytime. Our staff will work at the homestay from 9-18 pm. As long as you contact us, we will do our best to solve the problem for you. After closing the doors and windows normally, you will not hear any noise outside the window. If you need it, we will also provide you with free earplugs. We will take the cleaning service of the washing machine seriously. I'm sorry to make you feel the cold in the room during your stay. As the temperature has gradually entered spring, and considering that each guest's temperature perception is different, we have not turned on the air conditioning in advance for now. Thank you for your understanding. If this has caused any inconvenience to your stay, we apologize and thank you again for checking in. Looking forward to our next encounter