We had a long trip to get to this Hotel and after checking in we made our way to the next building next to the Beefeaters, the lift wasn't working so we had to walk back to explain we couldn't carry 2x50lb suitcases up the stairs so was given a room on the ground floor, once entering the room it smelt musty and it was cold with fairly thin bedding, we had one towel between the 2 of us, 3 coffee and 3 sugars, I realise they had extra coffee ect at check in but wasn't willing to walk all the way back again. There was coffee stains on 2 of the walls and the skirting boards needed a good clean. I don't expect a palace for the money but I do expect it to be clean and the check in staff should have asked us if we needed a ground floor room due to the lift not working when it was pretty obvious we are elderly. On a side note the breakfast at Beefeaters was really good value for money, great selection and friendly staff.
自動翻訳