ヴィラ ガレ コレクション パラシオ ドス アルコス(Vila Gale Collection Palacio Dos Arcos)

Poor upkeep. Nasty ants in room, no refill of bath towels on my second night and front office did not even apologise when I called at close to 9pm to say no clean bath towels were replaced. Level 3 corridors reek of chlorine from the pool water. For a business hotel, this was poor.

Positives : check in was smooth, the indoor pool was very nice and well Maintained. Room was clean . Breakfast was average Negatives : room lacked basic amenities, no hair dryer , makeup remover wipes would be nice touch . It felt very basic even though we were told that our room Was in upgraded section of hotel .

Great room, great pool, very good underground parking. Easy train ride to Lisbon. Easy drive to Sintra. Yes there is road noise but not in rooms which have very quiet air con. Really helpful staff. Breakfast was good. We would strongly recommend it. A great place to return to after sightseeing. Nearby garden is a great walk and the local area is very chic…. Affluent suburb of Lisbon. Finally good views out to sea.

Worse! The noise from the parties late into the night was the worst! The staff, despite their apparent cordiality, are rude with their words. The decor is pretentious but casual. The best thing is the location, which is not the hotel's merit. Ordinary food. It's not worth what you pay! To forget! O pior! O barulho das festas pela noite dentro foi do pior! O pessoal, apesar da aparente cordialidade, é grosseiro de palavreado. A decoração pretensiosa mas desconchavada. O melhor é a localização, que não é mérito do hotel. A comida vulgar. Não vale o que se paga! A esquecer!

Really nice hotel with very helpful and friendly staff. Close to train station into central Lisbon, three minutes walk.

I always pick this hotel when I travel to Lisbon for work. It’s about a 5 taxi drive to the office and close enough to Lisbon by taxi or train if you want to be in the City centre. The location of the hotel is lovely, on the ocean front and in a small village with nice restaurants and shops but nice and quiet. Vila Galé have managed to find a perfect balance of sophistication and luxury without being pompous. The staff are really lovely and so helpful. This hotel has a lovely pool and serves nice cocktails and drinks while relaxing in the sun. The rooms are a good size and have everything you need. The hotel has a lovely selection for breakfast including fruit, yogurt and hot food and juices. My only minor criticism of the hotel is that whoever designed the rooms didn’t think that you need to put some mirrors by the power sockets. It made it a nightmare to dry your hair. If you want a lovely hotel near Lisbon but in a quieter more relaxing location then give this hotel a try, you won’t regret it.

Pros: nice staff, beautiful view from the dinner room and dining room itself, nice spa and outdoor and indoor swimming pools, lovely rooms, easy access to the train station Cons: going from the room to the reception and dining room but this is a minor criticism because it would be difficult for older guests Opposite to the hotel is a caffe called Blue jeans bar which serves the most amazing home made lemonade with mint!! You have to try that!

This is a wonderful hotel with helpful, polite and attentive staff, always available to support you. The hotel is within a local residential neighbourhood but feels quiet, private and has an attractive garden with a clean and pleasant poolside area. There is also an indoor pool and spa with a very simple gym. The room was spacious and clean with a very comfortable bed. Top quality breakfast with good service and lots of choice. There are local restaurants nearby outside the hotel that we found (in July 2023) to be of extremely good value and high quality. We would suggest Tasquinha Da Vila for a great meal. Nearest train station is a 5 min walk where you can catch a suburban train into central Lisbon with a journey time of 20 mins. We found buying the viva viagem card useful for frequent trips in and out of the city.

Great hotel set in its own attractive garden. Convenient location for travel and restaurants. Staff always excellent. Arranged transfer from Lisbon airport for us, 4 adults and a toddler needing a child seat, which was very helpful. In fact, hotel and staff are very welcoming of children. Stayed 5 times now and never disappointed. Going to book our 6th stay later this year.