パーイのホステルホテル

The worst hotel you can stay at in Thailand! My partner and I spent 8800baht (around 200 British pounds) on a Grand deluxe room for 5 nights. Check-in was decent but the reception lady was very rude. Once we got to our room, we instantly saw debris and insects all over the couch. Which was still bearable. But later on, we noticed a few spots of bloodstains on our pillows and bedsheets and a few of the towels inside our bathroom. My partner and I felt uncomfortable staying there and requested some help from the reception. This rude reception lady wasn't helpful at all and gave us no explanation or solution but to change the towels and bedsheets with bloodstains on them. Their hospitality was so rude and poor, that we requested a refund. After 40 mins of explaining and negotiating a refund agreement with Agoda's service team and the Quarter, the Quarter and Agoda finally agreed on a full refund. We then found ourselves another resort for the 5 nights. It has been two months, and Agoda and the Quarter still haven't refunded me. After 3 weeks of communication with Agoda, they have refused to help or comply with the agreed refund. The Quarter's response was even the worse, instead of the promised refund written by them on the email they could only offer us 1-2 nights stay when we originally booked for 5 nights. After this one and the only response we got from them, they stopped replying to us and ignoring our calls. Telling us their manager is missing every time we call them on the phone. In the end, I never got my money back and never heard from Agoda or the Quarter again. Never book this hotel/resort and Agoda!!!!!!!! They are a bunch of frauds. Agoda does not assist you if anything happens, all they do is tell you to message the hotel/resort, instead of communicating and assisting on your behalf as a travel agency you book from. The Quarter, I have no other words to describe this place but money scamming business. I hope after seeing this review, it will save some of your hassles and reconsider somewhere else.

We arrived and were given the keys for the door that were located near a generator that was making an awful noise anytime of the day and morning sometime as well (supposedly from the hospital next door). We asked to change room to a further location from the generator but the staff was inflexible and giving all kind of excuses to explain and not being accommodating.