The receptionist is professional by providing facilities information. The room is far from the escalator. I need to arrive my room with 4 turns….(Maybe my room type is located there.) The room is spacious. Some stains are spotted on the linens including bed sheet cover and duvet cover. As I just stay for one night, this won’t be a big issue to me. The pillow are too high to sleep and I use a towel instead.
翻訳
ホテルからの返信: Hi Anonymous User,Thank you for sharing your feedback with us. We appreciate your kind words about our reception staff and the spacious room. We apologize for any inconvenience you experienced due to the room’s distance from the escalator and the cleanliness of the linens. Your comfort and satisfaction are very important to us, and we will make sure to address these issues with our housekeeping team to improve future stays.We’re also sorry to hear about the pillows being too high for your preference; your input helps us consider options to enhance comfort for all our guests. Thank you again for your valuable feedback, and we hope to welcome you back for a better experience next time.Cheers! General Manager.
Kim Lun Kuan
スーペリア ダブルルーム
宿泊: 2024年8月
出張・ビジネス
67件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年8月16日
The hotel with a good location and good environment. Service is very good. And very clean. The breakfast very good taste.
翻訳
ホテルからの返信: Hi Kim Lun Kuan,Thank you very much for your kind feedback! We are delighted to hear that you enjoyed our hotel's location, environment, and the quality of our service. It's also wonderful to know that you found our hotel clean and our breakfast tasty. Your positive comments mean a lot to us and inspire our team to continue delivering great experiences. We look forward to welcoming you back soon!Cheers! General Manager.
匿名ユーザー
スーペリアツインルーム
宿泊: 2024年8月
家族旅行
20件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年8月14日
Nyaman bgt disini
翻訳
ホテルからの返信: Hi Anonymous User, Terima kasih sudah memberikan pengalaman nya selama menginap di The Alts. Kami harap Anda akan merekomendasikan hotel kami kepada kolega dan teman Anda dan kami juga berharap dapat segera menyambut Anda kembali ke The Alts dalam waktu dekat. Cheers! General Manager.
Lim Ah Hong
スーペリア ダブルルーム
宿泊: 2024年6月
カップル・夫婦での旅行
3件の口コミ
4.2/5
とても良い
投稿: 2024年6月22日
I had a pleasant stay in this hotel. The service was very good, with friendly staff. A variety of selections of the nice breakfast. Clean environment and good service in terms of security.
翻訳
ホテルからの返信: Hi Lim Ah Hong, Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and found the rooms clean. Your feedback is greatly appreciated, and we hope to welcome you back soon for another great experience. Cheers! General Manager.
Aquawoman
スーペリアツインルーム
宿泊: 2024年1月
一人旅
33件の口コミ
3.5/5
投稿: 2024年2月24日
The room amenities is not suit for business travellers....
翻訳
Pengguna tripcom
スーペリアツインルーム
宿泊: 2024年7月
友人との旅行
79件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年7月21日
Nyaman inap room bagus dan sangat comfort staff hotel ramah apk mudah di pesan
翻訳
ホテルからの返信: Hi Pengguna tripcom, Terima kasih sudah memberikan pengalaman nya selama menginap di The Alts. Kami harap Anda akan merekomendasikan hotel kami kepada kolega dan teman Anda dan kami juga berharap dapat segera menyambut Anda kembali ke The Alts dalam waktu dekat. Cheers! General Manager.
Riany Mutiara
デラックスプレミアルーム
宿泊: 2024年5月
出張・ビジネス
57件の口コミ
4.2/5
とても良い
投稿: 2024年5月22日
1st they gave me broken Air conditionibg room....other than that no Issue I guess
翻訳
ホテルからの返信: Hi Riany Mutiara,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room. We understand how important it is for our guests to have a comfortable stay, and we regret that this issue impacted your experience. We will ensure that our maintenance team checks and resolves these types of problems to prevent them from happening in the future. We're glad to hear that, aside from this issue, your stay was satisfactory, and we hope to welcome you back for an improved experience.Cheers! General Manager.
ginasyyyyn
スーペリア ダブルルーム
宿泊: 2024年6月
出張・ビジネス
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年6月25日
Thanks for the hospitality. The rooms are clean
翻訳
ホテルからの返信: Hi ginasyyyyn,Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and found the rooms clean. Your feedback is greatly appreciated, and we hope to welcome you back soon for another great experience.Cheers! General Manager.
Arifin
スーペリア ダブルルーム
宿泊: 2024年7月
出張・ビジネス
38件の口コミ
4.5/5
非常に良い
投稿: 2024年8月13日
Good location.
翻訳
ホテルからの返信: Hi Arifin, Terima kasih sudah memberikan pengalaman nya selama menginap di The Alts. Kami harap Anda akan merekomendasikan hotel kami kepada kolega dan teman Anda dan kami juga berharap dapat segera menyambut Anda kembali ke The Alts dalam waktu dekat. Cheers! General Manager.
Kosimin 67
スーペリア ダブルルーム
宿泊: 2023年3月
友人との旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年3月30日
Great service….
Helpfull staff….
Great parking space if you drive your own car…