グランド ホテル ヴィラ イジエナ パレルモ(Rocco Forte Villa Igiea)

Una bellissima esperienza ed accoglienza perfetta

This was the best hotel experience we've ever stayed at (and we are fortunate to travel quite frequently). Every single person we interacted with at the hotel was lovely, friendly, kind, and helpful. The service was another level and you genuinely felt like everyone was doing whatever they could to help you. Our first surprise was getting a free upgrade upon check-in. The room was beautifully decorated, as expected. The amenities (gym, pool etc.) were excellent and you really didn't want to leave the hotel! Both restaurants were fabulous and good value considering the high quality of the food. The shuttle into Palermo was great and made it easy to get into town. I cannot recommend visiting this hotel enough. While expensive, you really feel that it is worth every $ you're paying and that's especially because of how wonderful the staff are. Also recommend joining the Rocco Forte Friends as there are lots of great perks that further enhance your experience.

A fantastic start to our Sicily + Sardinia vacation. Staff here second to none in terms of cheerfulness and attentiveness. They made every request seem like we were doing THEM a favor. Could not recommend more highly and I have been in the hosptitality business for 20 years so I recognize well trained staff when I see them! Room and restaurant experience first rate.

Our group of 3 couples began a long planned trip to Sicily with a 3 night stop at the Villa Igiea, Palermo. This is truly a special hotel. Everything was perfect, spacious rooms, amazing food and service at both breakfast and dinner. The waitstaff were the most helpful pleasant people you could ever hope for. A special thank you to Francesco who went above and beyond to help us locate all of our checked bags (8) lost by United Airlines. From the moment we arrived, 30 hours late (again due to United Airlines) we were treated like royalty by the entire staff from front desk to a lovely lady housekeeper.

A truly spectacular setting, and a lovely hotel. However, the staff really made the visit special. We felt looked after from the moment we arrived, and the concierge and team were available even before we arrived. They had ready suggestions for everything from dinner out to vintage shopping and the markets. The rooms were elegant and very comfortable, and we have wonderful views.

One of the most beautiful hotel i have ever seen in my life. Classy, top service, amazing room, stunning view, exceptional breakfast! I have no words to describe the beauty around us Would visit Palermo again just to spend a night here. Price in line with a 5 stars hotel

Highly recommend staying at the Villa Igiea. The service is 5 star. We stayed for 6 nights and every day was perfect. The breakfast was fantastic and the fresh orange juice was so good. The hotel room was spectacular and the turn down service each night was a nice touch.

This is an absolutely beautiful hotel with the so many gorgeous details (the chandeliers!!). We had a lovely sea view from our room and enjoyed the view every morning at breakfast. The breakfast had plenty to offer, with both a continental buffet and options for cooked food. The cleaning staff were absolutely top notch. They took care of every detail, even giving us bookmarks or microfiber clothes when we left out our book or glasses. Our stay was altogether restful and luxurious. There are few downsides, but a few are perhaps worth noting. The first is the pillows are horribly flat and uncomfortable, which took away from our enjoyment of the room. We were also surprised to be charged for drinking coffees in the room. €3 for a nespresso pod seemed a bit silly, especially when most every other hotel we’ve ever been to offers tea and coffee without charge. The hotel is not close to the city center and most things required a taxi to get to, which does require some planning ahead (no nipping back to the hotel!). We didn’t mind, though, given how lovely our stay was. There are also some nice street food places around for quick lunches.