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I went for a brief trip to celebrate one of my favorite philanthropies so I did not have a chance to sample all of the Hotel's features (for example, I did not get to go to the off-site gym). However, I can report that this grand resort epitomizes old Florida IMO and I liked its warmth and intimacy better than the grandeur of its primary competitor, The Breakers. The service is wonderful. All of the staff are friendly and call you by name. The turndown service is wonderful and they give you an interesting card about the history and an exceptionally tasty sweet macaron form Laduree. My room was quite small and fully priced, but you could not have a better location - just one block from the Beach and Worth Avenue. The "free" in-house car service featuring a vintage Land Rover Defender and a Volvo station wagon is quite exceptional.

Great weekend getaway hotel for couples.

El mejor hotel

Danai at front desk was on point and lively. Outside of her I would say the front staff was lacking with no exec presence. I had a late checkout if 1215 and someone came into our room and picked up everything for the next guest. I arrived at tethirty to rest with my daughter she soneone disbursed us during her nap to so why I was in the room. My snacks and other small items went missing. I was charged for adult lunches when I ordered from the kids menu…. And I was overcharged every mornig without my daughters choice if milk or fruit that comes along with breakfast with the exception of today. Marie took care of us. Brian was nice too. At the beach they chatted us for two adult meals again and they forgot to bring the fruit and brownie. I am not happy paying an arm and a leg for half the service.

We booked a 5 night stay to celebrate my wife’s birthday. We contacted the general mgr to see if he could do something to make her stay special. Never heard back from him. They placed us in a corner room (#322) under the dumpster. Every morning at 7:30 we heard this God awful noise with machines and guys screaming at each other. I asked for another room but the lobby desk said the hotel was full and they could go nothing about it. They were doing movie shoots in the lobby several days and it was difficult getting in and out of the hotel. We’ve stayed at other boutique hotels in PB much more conducive to a restful stay. So disappointed because I tried to make my wife’s stay nice and failed miserably.

Beautiful experience hotel, the service is great, the staff is friendly, rooms are palm beach curated. Hotel accommodated our reservations. One small detail missed a vanity or seating area with mirror to glam up. Breakfast is amazing and bar has incredible craft cocktails to endulge in. Well located near all shops and great restaurants.

Room not as soundproof as I would have thought - and planes flying overhead early in the morning was also unexpected. The service was great, and the decor excellent, along with the hotel restaurant.

Jose was amazing. His attention to detail was amazing. He helped our family secure many activities for our family. Latoya did a spectacular job keeping our room spotless. We all enjoyed her town down service.

This hotel is my ultimate happy place. I’ve stayed twice, though this was my first solo trip, and I am leaving feeling totally refreshed and amazing. The place smells delicious, is squeaky clean, has incredible amenities and wonderful thoughtful touches everywhere. Trust me when I say you will want for nothing, and if you need something, the lovely staff will get it for you! You experience a true sense of place here - it really is a “Pink Paradise.” Can’t wait to come back in May!