ザ・リッツ・カールトン

I don’t normally give 5stars for hotel stays but the Ritz is by far the exception! The staff was beyond terrific! Every single person we came in contact w made us feel welcome, special and pampered! We especially loved the pool and cabana staff! Shaniqua and Jean Carlo were standouts! Also, Andrew and Jensen in the sushi bar. Superb!!

Beautiful people, beautiful country..I’ll be back soon! This was not my first visit, but first stay at this Ritz Carlton here…loved it!!!

Very well-maintained property. Clean, welcoming, with highly professional staff. We have received a room upgrade due to our ******* Platinum status. We ate only at the Italian restaurant - food was decent, but nothing wow about it. Here, I also had the worst and the priciest Manhattan of my life ($35 with tip included). The beach is great - white sand, shallow Caribbean blue water, but crowded - lounge chairs too close - and some of the umbrellas are missing the QR Codes and buttons to order food and drinks - the staff on the beach is compensating, though replacing the missing buttons should be an easy fix.

The room was a little tired looking and could use a refresh. The common areas are lovely. The restaurants have a nice variety for options. But what you pay for at the Ritz Carlton is the service - and it is worth every single penny! Everyone is so accommodating, friendly, and attentive. You feel welcomed and cared for in every

My room smelled sooo bad. It smelled like a dog was in the room prior to me occupying it. I called the front desk multiple times in which they tried to resolve the issue by spraying the floors with a freshener. That solution worked for all is 15 minutes. I was just shocked that the Ritz Carlton’s rooms smelled bad especially since the hotel was known for having a really nice fragrance.

Did not feel like a Ritz Service was ok but did not go out of way like they have at other locations

Room was spotless, staff were friendly and very helpful. Grounds were beautiful. Having to get up at 7am to reserve umbrellas and lounge chairs was not convenient - would prefer to make these reservations well ahead of my arrival.

They downgraded the room I ordered from ocean view to coastline (which was actually parking lot) and didn't refund my money! It is unbelievably bad behavior and service from what is supposed to be a luxury resort.

The staff everywhere in the hotel, at the pool were amazing. They learned and knew our name throughout our 4 day stay. They were genually kind and helpful. the Room was spotless and came twice a day. We were very suprised. Thank you again.