The staff for the most part were nice. However, the room was dirty when we went in. Salt and sand all over the floor, a sock and bracelet in the couch. The restaurants would not allow us to eat at them. They have a ridiculous policy of reservations required, which doesn’t make since at an all inclusive. But they only take a small amount of the all inclusive customers. They only want the paying customers. I paid for this, a large amount actually, to stay and enjoy every amenity for a week and we could not get into one restaurant except for the Don Nicolas.
There was a tiff at the palapas on the beach. A man came down and kicked people off of an area saying it was his and he had been there since January 30th. The manager or supervisor came over and shook hands with this man. However, there are clear signs on each palapa that states they are open to all. If you are gone for more than 2 hours the palapa is open to anyone again. The fact that the staff let this man claim one as his own is a joke and favorites should never happen.
I had to purchase a 2nd room due to my daughter’s snoring. They would not even give me a deal. For four additional nights I was charged $2975. I am so disappointed in RIU Palace. I will never promote this hotel nor visit it again.
And ******* is a scam. I booked all inclusive, adults only hotel. Be aware that RIU palace is the family hotel. ******* lied about the palace being adults only.
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