Overall we had a really great stay. The staff were wonderful and friendly, nothing was too much trouble. Food was great and there was loads of options available, you’d have to be really picky to not find something you like. The rooms are out of this world - I don’t think they will ever be beaten - modern, spacious, loads of little extras (Decent quality shampoo / conditioner, comfy clean cot for our baby, and even cbeebies available on the TV). I’m giving this hotel 4 stars for a couple of things that mean we won’t return: - Pool was absolutely freezing (I do open water swimming in the UK so I’m not being soft here!). We’d paid for the swim up rooms - which looked amazing, but they were pretty much useless as we couldn’t use them. There is only one pool that is heated and its adults only. We tried to let our baby have a quick splash when it was empty as he was shivering in the other pools and the lifeguard kicked us out. It’s a bit cruel to do that when we have a baby who needs some warmth to swim and the pool was empty so we weren’t disturbing anyone. - Smoking was allowed on the decking bit of the swim up rooms. The holiday was going amazing until a family checked in next to us and the parents were chain smoking. All the smoke blew into our room, and our room and our clothes stank of smoke. It meant we couldn’t sit outside with our baby. Thankfully, to their credit, the hotel allowed us to move rooms when we asked, however I would not expect smoking to be allowed outside the rooms in a 5 star hotel with lots of babies around.
とても良い
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