Decent hotel but definitely could use a little improvement. The hotel is clean and comfortable, although a little dated in places and banged up (our room's window had a giant crack in it, which had me wondering how safe that would be in a storm!). The view was lovely and the location is good. Breakfast was fine, nothing to write home about. The happy hour drinks and snacks were fair, and the food was ... not good. Definitely don't eat at the restaurant for anything other than breakfast. Also, the hotel is centrally located, which is good, but overlooks a giant parking lot that turns into party bus central on weekends (no joke). It is LOUD. The other nights were quiet, but this is definitely a negative on the hotel's location. Also, it helps to come with a working knowledge of Spanish if possible. At the front desk the staff's English is good, but at the restaurant and spa it's extremely limited. It was difficult to communicate with the massage therapist, who then also told me I was only allowed to pay in cash (which I didn't think was true but had no time to verify). We didn't use the pool because we were busy doing other things, but it appeared to be in need of a little attention. Also, housekeeping was spotty. Some days they didn't come, and when they did, they often didn't replace the towels (although they took the used ones away). Three times I had to call down to request towels, which was a little strange. Overall this is a very serviceable hotel that's located in a central area that makes it easy enough to get to most attractions by foot, cab, or Uber. Do not expect luxury and you won't be disappointed.
11レビュー