Easy check-in
Great bell boys.
Dirty, musty rooms, obvious maintenance only made the beds after we checked in and requested the room be cleaned again.
The mini bar smelt sour, the place was dusty, the entire floor smelt musty, no basic toiletries as advertised, the room wasn't set up for 2 as booked. HIGHLY ANNOYING RIDING THE ELEVATOR TO THE 28TH FLOOR AND BACK TO THE LOBBY EVRY SINGLE DAY.
The key card needed to be reprogrammed at least twice a day, there's been no upgrade to the hotel amenities, pool opens from 8am to 8pm.
Breakfast was truly hit or miss ,eggs were over done, meat opens over done, the serving spoons weren't changed enough to be probably hygienic. RIU is horrible for the 6nights we booked, it was a shopping trip and we were gone all day and still came back to unchanged sheets and towels.
Then to have a stolen psycho bunny shirt I bought for someone stolen with the bag and receipt off the counter by the bed ...... smh staff acting like it's impossible and didn't want to pull camera records 😒 worst hotel experience EVER, we came from Mexico at the fives and hyatt vivid to riu and I will NOT RECOMMEND, go to a airbnb this place is horrible.
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