I wasn't told that the pool was closed when I booked the hotel. I brought two 8 year old and a 1 year old that were all excited to go swimming as that's why I picked this hotel that had the pool. They would no reimburse us. I called trips.com and atleast got a 60$ refund which I believe wasn't enough due to the fact that I choose this particular hotel because it showed they had a pool and that's one of the main reasons we wanted to come. The kids were extremely upset because they didn't get to swim. Also the bathroom was covered with tiny black spiders. The kids were afraid so I had cleaned it up before telling the front desk. The workers were great but unhappy with the bathroom and the fact that there was no pool.
翻訳
ゲスト
ゲストルーム(キング)(ソファベッド付)
宿泊時期: 2024年11月
その他
2件の口コミ
2.0/10
投稿日: 2024年12月16日
They are terrible people they will cancel your reservation and try to charge you triple
翻訳
kiains
ハイフロアダブルベッド2台とソファベッド付き
宿泊時期: 2023年2月
出張
46件の口コミ
6.0/10
投稿日: 2023年3月7日
Our room is in the 4th floor, but all the kitchen smells will come to the room with the ventilation system. It’s is really a bad issue because any respiratory disease will be transmitted freely in this hotel.
The quilts are extremely uncomfortable.