ヴィラ オペラ ドゥルオー(Villa Opera Drouot)

1. No parking space not even delivery space to offload luggages. 2. Reception gave us a photocopy of a map where to park. There was no toner in the printer, so the photocopy was not readable. Staff not amenable. 3. Once we returned to the hotel 20 minutes later to check in, reception suddenly decided to check if the rooms were ready. It was 7pm... why were the rooms not ready by then ? and why did they not check whilst we were parking the car ? 4. The lift was out of service because of the heatwave (clearly poor facilities and ventilation). I have a poor knee and went upstairs one step at a time. 5. We were not offered any help to take our luggage to the 4th floor... 6. After a long and exhausting day, i was looking forward to a nice shower. No hot water... 7. I called reception (around midnight), and left the phone ringing out. I was definitely going to talk to Reception and not going down 4 flights of stairs. After minutes of ringing out, reception answered, confirmed no hot water in the hotel, that a technician would not come out tonight (Saturday) but the hot water would be fixed in the morning... No apologies. It was fixed the next morning.

Lovely little hotel in an excellent location. Extremely quiet with easy access to the main attractions in Paris. The room I had was beautifully done in a very rich deep red. Extremely spacious and comfortable. Would definitely come back here again

I just can’t say enough, this hotel exceeded my expectations!! Rooms were clean and perfect size, customer service was personal and warm, they treated my daughter and I like royalty and all for such a great price!! Everything felt very upscale and plush but again THE PRICE was very low for a hotel this pretty! And to make it even better so close to night life, great restaurants and everything you want to see is a VERY short bus away! The staff even gave me step by step directions on how to get everywhere and when I checked out (at 4:30 am!) they promptly had a cab there waiting in less then two minutes. Since it was my daughters first time in Paris they went out of there way and went out and got her a gift waiting on her bed when we arrived!! We LOVED our time there, and wouldn’t consider any other hotel in France! Thanks guys for everything!