My flight got cancelled and two days later I am still stuck in Texas and they would not give me a refund!!!! If they accommodate travelers they should be more understanding that I gave them as much time as I could bc I called them as soon as I found out that our flight would not be able to fly into Pensacola. I could not have tried to cancel any sooner (it was 6hrs before I was suppose to check-in). And no refunds is all the front desk would tell me. All he kept saying was I just work here! If they cater to people flying into the airport there has to be things in place for emergency situations and I should not have to pay full price for a room I never even got a chance to stay in!
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Jennifer
2023年12月22日
Staff was very kind and helpful. Airport shuttle was great! Cleanliness in room could be improved; the bathroom was not fully clean.
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Kim
2023年12月11日
Rooms are nice but the hallway carpeting is terrible. It looks like it never gets cleaned and really needs replacement. The hallways are what people see the most of.
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Amber
2023年12月11日
Clean bedding and room. Towels were clean and fresh. Staff was very friendly and welcoming. Slept great
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Janice
2023年12月9日
Everything is well provided for. The room is wonderful, the bed very comfortable, and coffee and apples are provided in the lobby.
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charles
2023年11月27日
Convenient to PNS. Soap dispensers were empty. We didn’t call the desk because we had a bar of soap. We like this place.
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Cheryl
2023年11月19日
The carpet smelled like it needed to be shampooed. Otherwise, the day was great, and all the other amenities were good.
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Autum
2023年11月13日
The girl that checked us in was very nice and professional. As well as the gentleman that took us to the airport