Residence Inn Pensacola Downtown

The bed is super comfy. The suite was exceptional, like a one bedroom apar**ent. The outdoor pool and sitting area was very nice too. It was quiet and I felt very safe, as there is 24-hour staff on site. I was told the rooms would be serviced every other day, that is fine, however, only the bath towels were changed out, nothing else. The beds were not made during my stay (except by me), the kitchen towels were not changed out, the soaps were not replenished (small bath bar, dish liquid). It is missing the "clean detail".

Clean-Front Desk Friendly and Helpful!-Difficult to open and Difficult to close room door.

This is the nicest hotel imaginable. Staff are so friendly and helpful. Rooms are clean and so attractive. Bed is most comfortable. Breakfast is delicious. Lobby is inviting and comfortable. But the best of all is a person named Emily who took time to Fedex me my laptop that I left in the room at check out. She was so professional, kind, and willing to go the extra mile to get it sent back to me. I would rather stay at a place like this than the Ritz!!

Emily did an outstanding job with our reservations and even called me in advance to confirm my room requirements. I would highly recommend this property for anyone planning a stay in Pensacola.

This was an overall wonderful stay… The hotel was Nice and Clean.The Front Desk was very friendly and they had Hot Breakfast and Yolanda was very attentive to our needs. This hotel is in the right location and it has slot of different Restaurants you can walk to… This was a wonderful stay!

The location is great close to many entertainment opportunities. This Residence Inn has amazing staff, Emely at front desk and Lisa in breakfast area are wonderful. You will feel appreciated when at this location.

Friendly staff, clean, pet friendly.

You can't beat the location. Take I-110 to the end and you're on Chase St, and a couple of blocks from the hotel. However, the best part of the location is that you have McGuire's Irish Pub right across the street (a two-minute walk and a "must" if you want a good dinner) and you're back-to-Back to "Another Broken Egg" for an amazing breakfast. The hotel has a "bistro" but you pay for everything. Two Starbuck's regular coffee cost me $5.19, for the smallest size. The room was clean and quiet, so there are no complaints there. The ladies behind the desk were very friendly. Our check-in, check-out, and room key were all done with the Bonvoy app on my phone (a must if you regularly use Marriott hotels). Overall, the hotel, the lobby, and the room were very good and I would definitely stay here again.

Marriott needs to seriously review the behavior and attitude of the Manager Orlando. There is a proper way to address customers and apparently Orlando was out on the day that this training was provided. Our family stays exclusively at Marriott properties and we have never been treated so poorly. Go stay at the Fairfield Inn, the management knows how to treat people.