エクステンデット ステイ アメリカ スイーツ ペンサコラ ユニバーシティ モール(Extended Stay America Suites - Pensacola - University Mall)

There were things left from previous customers, (I Guess). sticky residue on the light switch, and on the counter in the rest room. You could here doors slamming thought the night. The bed was hard with 2 thin pieces of cover with 3 flat pillows. We stopped to rest but with those conditions we didn't get much rest.

It all started with Latricia at the desk sweet providing and very knowledgeable. All staff that I encounter were really great accommodating so whatever needs I needed above and beyond duties shout out to all at Extended Stay at University

Shower rod is barely hanging on the walls at each end. Night table and dining table are severely damaged. Front desk staff was great!. Management and maintenance are terrible!

DO NOT STAY HERE. This is not a hotel! This place is run like low income housing. There are dirty towels, garbage bags and trash lining the hallways. The carpet is so dirty that it is sticky and the smell is horrendous. My son and I had to leave the first night we stayed, there is loitering and smoking right outside the front door and made us feel very unsafe. The pictures on the website are lies and they DO NOT include breakfast as it says. I lost money and my points because I was lied to. We left due to the entire second floor full of smoke from someone burning something in thier room and the fire alarms NEVER went off. This place is not safe . DO NOT STAY HERE IF YOU HAVE CHILDREN.

Dirty floors and bedding. Looked like everything was just swept under the bed and bed skirts were nasty. Shouldn't tell customers it has a complimentary breakfast. Coffee and stale peanut butter nutrigrain bars is not a breakfast and the snack machine prices are ridiculous. You shouldn't try to burn people on machine muffins after you misrepresent the breakfast. I regret decision to stay here. Total disappointment this morning. At least a place that actually serves breakfast is close by.

Worst experience ever no towel rags and the heater wasn’t working. Desk clerk was super rude .

Old mattress worn out, felt every spring. No coffee pot in the room. Breakfast was minimal. Needs renovation BAD. Price way too high for shabby room conditions.

Staff was nice however the facility is very dated and needs updating. Hard to tell if clean or just that old.

We never received the kind of room i booked. And we never had hot water the entire weekend we had to shower at friends house