ロバット ホテル(The Lovat Hotel)

Veey disappointed with the hotel. Horrible customer service. Very poor hygiene. Have to bring my own ham for a breakfast which has to be continental. Staff was sneezing in food. Never book it again.

Dilapidated, very basic and badly in need of refurbishment. Horrendous noise all night. Heard the night manager telling people to stay in their rooms due to complaints of noise. When raising this on leaving was told “this is an active hotel”. Don’t know what that was supposed to mean.

Staff were super helpful for anything we needed. Food was good. We had a good experience there.

Easy check in , good clean well furnished rooms , lovely evening meal and breakfast in the restaurant, will stay again ☺️

Someone had left the windows open with the curtains shut so when we arrived at about 10pm it was freezing, the radiator was on but the size in comparison to the room was not right . Staff were great and very helpful and breakfast was fine . Needs alot of money spent on it , but probably to much for owners to care

The room was comfortable and the staff lovely. The breakfast was disappointing, badly presented and unappealing.

upon entering the bedroom we found blood stains on our duvet. the worker pulled off the sheets to reveal a mattress covered in stains of blood and urine. the shower head was covered in mould and the door didn’t close properly unless slammed. we stayed at the time of a private function so the dining room was out of use and a loud group of drunk people were wandering the corridors. we are still trying to get a refund.

Nice welcome from the 2 staff who kindly let us in room a little earlier.Very friendly and smartly dressed. The food on offer was good as was breakfast. The room was large and plenty of space to work in spotlessly clean TV was a little confusing to work. Free parking.

Friendly helpful staff, rooms basic and not the cleanest of standards but for the price, can't complain. Went to the restaurant for tea but only did burgers or pizzas so decided on a take away. Bed not the comfiest, got a sore back and the noise of cars all night on the road outside kept us awake most of the night