ホテルからの返信: Dear Valued Guest,Thank you for sharing your feedback. We are deeply sorry to hear about your experience during your stay. We take matters of respect and professionalism very seriously, and any behavior that does not meet our high standards is unacceptable. Please accept our sincerest apologies for the discomfort this caused.Your feedback is important to us, and we will do everything we can to improve and ensure this does not happen again. If you would like to discuss this further, please don’t hesitate to reach out to me directly.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Paris9118
デラックス 2 ダブルルーム
宿泊時期: 2024年10月
ファミリー
4件の口コミ
8.5/10
とても良い
投稿日: 2024年11月24日
眺望がいい
ホテルからの返信: Dear Paris9118,Thank you for your feedback!We’re glad you enjoyed the great view during your stay. We hope to welcome you back soon for another memorable experience.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear Valued Guest,Thank you so much for your kind words!We’re thrilled to hear that you enjoyed the mountain view and that our team was able to enhance your experience. It’s wonderful to know that you found our service warm and thoughtful—your satisfaction is our top priority.We look forward to welcoming you back soon for another memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear microboy,Thank you for sharing your positive experience!We’re delighted to hear that you enjoyed our facilities, especially the diverse flavors at our restaurant and the stunning mountain view from the pool. It’s great to know that the location was convenient for your visit to Petra.We hope to welcome you back soon for another relaxing and enjoyable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear Jiayidan,Thank you for your kind feedback!We’re so glad to hear that you enjoyed the breathtaking canyon view and found our front desk staff friendly and attentive. We understand how early departures can be, and we’re happy you were able to capture the beauty of the scenery before you left.We hope to welcome you back soon for a longer stay, so you can enjoy even more of the stunning views and our warm hospitality!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear steven333,Thank you for your wonderful review!We’re so happy to hear that you found our hotel to be both cost-effective and offering great service. The sunset view from the top of the mountain is certainly a highlight, and we’re glad you enjoyed it. We’re also pleased that you had a unique experience with our dinner offerings.We hope to welcome you back for another peaceful and memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Sophis
デラックス 2 ダブルルーム
宿泊時期: 2024年4月
出張
150件の口コミ
10/10
とても素晴らしい
投稿日: 2024年5月18日
ホテルは、ペトラの古代都市から 2.8 km 離れた山の上に位置しています。 部屋は広く、設備が充実しています。プールサイドで夕食にマトンとチキンを注文しました。どれも美味しかったです。値段は平均的でした。
原文を表示Googleによる翻訳
ホテルからの返信: Dear Sophis,Thank you for sharing your experience!We’re delighted to hear that you enjoyed our beautiful location, spacious rooms, and thoughtful service. It’s also wonderful to know that you had a pleasant dining experience at our restaurant and enjoyed the lamb and chicken.We look forward to welcoming you back for another memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear Valued Guest,We’re glad you had the chance to experience our unique amenities and services, from the security check to the free desserts and coffee, as well as the outdoor pool and Turkish bath. It’s great to hear that the stunning scenery and perfect sunset added to your experience.We look forward to welcoming you back for another memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear WEI,Thank you for sharing your positive experience!We’re delighted to hear that you enjoyed the beautiful sunset and sunrise, as well as our courteous and helpful staff. We take great pride in maintaining clean rooms and providing prompt room service to ensure a comfortable stay.We look forward to welcoming you back soon!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear Xiaoyuwen,Thank you for your wonderful feedback!We’re so glad you enjoyed the excellent location, clean swimming pool, and stunning views. It’s always great to hear that our guests are able to appreciate the beauty of the surroundings.We look forward to welcoming you back for another memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear Khalid,Thank you for your wonderful review!We’re thrilled to hear that you enjoyed the stunning views, the cleanliness of your room, and our friendly and respectful team. It’s also great to know you had a memorable experience with our local dish and grilled lamb and chicken.Your 5-star rating means a lot to us, and we look forward to welcoming you back for another unforgettable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear Daniumama,Thank you for your wonderful review!We’re so glad you enjoyed our great location and the beautiful sunset views from our terrace. It’s truly one of the best ways to experience the magic of Petra.We look forward to welcoming you back for another unforgettable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
M260934****
デラックス クイーンルーム
宿泊時期: 2024年7月
ファミリー
10件の口コミ
10/10
とても素晴らしい
投稿日: 2024年8月7日
衛生状態:とても清潔
環境: 非常に美しい
サービス: とても気が利いています
設備:完璧
原文を表示Googleによる翻訳
ホテルからの返信: Dear Valued Guest,Thank you for your kind feedback!We’re thrilled to hear that you enjoyed our clean environment, thoughtful service, and complete facilities. It’s always our goal to provide a beautiful and comfortable experience for our guests.We look forward to welcoming you back soon!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ホテルからの返信: Dear Vladhimself,Thank you for taking the time to share your feedback.We’re glad to hear that you enjoyed the stunning views, pool, and the massage experience. Your comments regarding our service have been noted, and we will certainly work on improving our communication and offerings to ensure a smoother experience for all our guests. We appreciate your understanding about the location, and we’re glad to hear our hotel provided a good option in comparison to others in the area.We hope to have the opportunity to welcome you back and provide an even better experience next time.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
ゲスト
デラックス クイーンルーム
宿泊時期: 2023年1月
ファミリー
4件の口コミ
10/10
とても素晴らしい
投稿日: 2023年3月5日
良いサービスと素晴らしいベッド
原文を表示Googleによる翻訳
ホテルからの返信: Dear Vuckovic,Thank you for your positive feedback!We’re thrilled to hear that you enjoyed our service and the comfort of our beds. We look forward to welcoming you back soon!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel