ファルケンシュタイナー ホテル & スパ イアデラ

ホテルの場所は最高でした。とても静かで景色も良かったです。食事も美味しかったです。マネージャーはとても親切でした。また訪れたいと思います。

Nice experience in this family oriented hotel with a great black area spa

ここで 5 泊しました。とても素敵なリゾートで、本当に素晴らしいのはそこに住む人々です。私たちの休暇をとても特別なものにしてくれた方々に心から感謝します。ドラガン、ドラ・ドロテヤ、アンソニー、パトリック、ニコ。また、私のために作ってくれた誕生日ケーキにも心から感謝します。とても素敵なサプライズでした。

Such a terrible terrible customer service experience!!!! Due to a medical emergency, we had to cancel our vacation, and we informed the hotel that we wanted to cancel our 4-night reservation. We even offered to show proof of our changed flight and pay for 1-2 nights. However, the hotel was completely unsympathetic, insisting that we pay for all the nights we couldn’t stay and refusing to allow any cancellation. This is absolutely unacceptable. Worst customer experience ever!!

I was very disappointed when we arrived at the hotel although it grew on me during our stay. Firstly, the design of the room. It is weird to have a bathroom with no door, only a curtain separating the main bedroom. Who likes that? If you go to the bathroom in the night and wash your hands, you disturb the room. Secondly the rooms are slightly dated and our air conditioning worked badly, with a poor output. I did call them to fix this but it wasn’t working even after this properly. Buffet food is a bit strange. Breakfast is ok, dinner is odd. It’s also odd not to have a pasta option for the children at the buffet. Swimming pools and beach is nice. Reception and front of house seemed a bit overwhelmed. It isn’t a 5* hotel however. It is very much a 4*. Prices however are very high

My husband and I have been to this hotel countless times and we will always return. Everything is perfect! From the welcome at the reception, the spa staff with Marina the beautician to the white and black zone of the spa. The hotel also has one of the best food, and we travel everywhere. Carlos in the bistro is the heart of the hotel. All recommendations and more. Welcome home is truly that!

Unfortunately, this place is far from a 5* experience. The staff is generally friendly, and most of them are trying their best, but so much is just wrong here. First of all - this place brags about "fine dining" but it only offered a fixed menu with a choice between 2 starters and 3 main courses. The hotel homepage brags about "fine dining", but only mentions in print that restaurants are "open seasonally" - what does it even mean? When is "season"? Sorry, a 5* place should have better culinary offer, especially when it lure its guests by "fine dining" choices. There was no choice here. Then the room. How can there be no power outlets in the room? Yes, there is one outlet on the floor, right next to the door, and yes, there are two outlets at the wash basin. But nothing next to bed where I could for example want to both charge and use my phone. I couldn't use my laptop at the desk, because I had no place to plug it in. This is 2024, people are travelling with two, three devices a person. The bathtub is right next to the bed. You can't see half the TV screen while in the bed (because it's positioned on a very low cabinet, with a couch in between the bed and the TV). The TV is a modern smart TV, but the hotel disabled Netflix on it (and this TV does support it - only when you try to access it, it say that it's disabled). The WiFi is either too slow, or not working at all, there are places in the hotel where it is just not accessible. There are no body-sized towels - the only towels we had in our room were hand/face towels. How can a 5* hotel do all this? The restaurant provides no privacy. The tables are positioned so close to one another, that if you are a couple, you are sitting right next to another couple almost as if it was a table for 4. You can't even have a decent private chat without feeling like everybody can hear you. Funny enough - they could arrange the tables to give you more privacy, they just choose not to. On our second morning, the restaurant was full at breakfast, we thought we were lucky to find a free table (with 0 privacy, mind you!), but when another couple arrived, they opened up another section of the restaurant which was completely readied, just intentionally not made available until the very last moment. Come on! I would expect this from a cheap diner, not the only restaurant in a 5* hotel! If you have an electric car, please avoid this place. They have a grand total of 3 chargers - one of which doesn't work. One charger was constantly occupied by a car that never moved during our entire stay! The night before the departure we ask the valet to charge our car, and he promises to do that, but when I wake up at 6AM I see that my car isn't charged at all and that there is a charging error. I walk down to reception, and receptionist tells me that "we have problems with that charger" - well, I asked for my car to be charged, not plugged in! I have no use for my car being plugged into a charger that the hotel knows is faulty

We were in this hotel few times before and it was excellent. Now is a little bit dated, it need refurbishment. Food is also not so good any more. We were a little bit disappointed. The only positive thing is outside swimming pool that is working also in November.

For our family, this was the best hotel in the Mediterranean. We really liked the room. But we liked the area, the beach, the SPA and the delicious food and good Croatian wines even more! P.S. We have something to compare with. Mallorca, Sardinia, Ibiza and others