ルネッサンス フィラデルフィア ダウンタウン ホテル(Renaissance Philadelphia Downtown Hotel)

The location of the hotel was perfect. The pool was warm and big enough for my two boys (9&11) to swim. There was no hot tub/sauna which was a downfall for me. They also do not have a microwave on-site that you can usewhich was tough because we wanted to bring our breakfast and eat it in the hotel instead of Going Out. Overall it was great and I would stay there again.

The service was amazing my wife and I stayed at the hotel to do a dinner date at the restaurant across the street. Needless to say the room was amazing the guess service and valet attendants were great. Definitely would recommend if you need a nice place to stay in old city.

Perfect!

酒店也偏老，位置不錯

Friendly staff, newer facility and great location. Restaurant could’ve been more kid-friendly and affordable. Average stay.

This place is amazing! It was a great little getaway with the family. My Husband had to stay here for jury duty a month ago for five weeks and we came back with the family, just for a little getaway and it did not disappoint. We had the best time. We spent time at the pool and walked around the city. We had a wonderful time.

Let me start by saying that we chose this hotel for my fiancé and I anniversary. For some reason our days were confused. We were supposed to stay Friday and Saturday the 10&11, when I called they said we were supposed to stay the Thursday to Friday 9 &10. I was extremely upset that the customer service rep couldn’t help us out in any way. She told me I would have to do a new reservation and that I would have to pay the previous stay also. She didn’t try to help us out at all. I asked to speak to a manager she told there none available. I’m very upset that no one could help us out. Then I get home and I get bill for more then I would have to stay for. I would really appreciated if a manager from the hotel would give me a called to resolve this situation cause I think it was poor customer service. It ruin my anniversary weekend with my fiancé. My name is John Acevedo my cell number is 302-943-4779. You immediate attention to this matter would be greatly appreciated. Thank you.

Thank you for excellent customer service! From the team in the phone, to the amazing front desk and the manager. You are lucky to have such a great knowledgeable staff . Thank you again

I enjoyed the moody look and vibe of this hotel. Our room was great, we actually had a water view and lots of windows. Very clean. The staff was really friendly and attentive. Our 2 negatives were the super loud room hvac and the mattress was kind of hard so we didn’t sleep well.