ホテルからの返信: Dear value customer,Thank you for taking the time to share your feedback, and we truly appreciate the positive comments. We’re glad to hear that certain aspects of your stay met your expectations. However, we are sorry to hear that other parts of your experience didn’t meet the standard you were hoping for. Please know that we take all feedback seriously, and we’re constantly working to improve in areas where we may have fallen short.We would love the opportunity to address the concerns you raised and make any necessary improvements for future guests. If you’d like to discuss your stay further or share more details, please don’t hesitate to reach out to us directly. We value your input and hope to have the chance to welcome you back to provide a more seamless and enjoyable experience.Best regard,Chan MarothHotel Manager
K.Takano-Katcha
ステューディオ ルーム
宿泊時期: 2025年8月
出張
11件の口コミ
8.0/10
とても良い
投稿日: 2025年10月4日
プノンペンの滞在ではいつも利用しています。
どこに行くにも便利で重宝しています。
ホテルからの返信: Dear value customer,Thank you for taking the time to share your feedback, and we truly appreciate the positive comments. We’re glad to hear that certain aspects of your stay met your expectations. However, we are sorry to hear that other parts of your experience didn’t meet the standard you were hoping for. Please know that we take all feedback seriously, and we’re constantly working to improve in areas where we may have fallen short.We would love the opportunity to address the concerns you raised and make any necessary improvements for future guests. If you’d like to discuss your stay further or share more details, please don’t hesitate to reach out to us directly. We value your input and hope to have the chance to welcome you back to provide a more seamless and enjoyable experience.Best regard,Chan MarothHotel Manager
ホテルからの返信: Dear value customer,Thank you so much for taking the time to leave such a wonderful review! We're absolutely delighted to hear that you enjoyed your stay with us. It’s always our top priority to make sure that our guests have a comfortable and memorable experience, and your kind words truly make all of our efforts worthwhile.Your feedback means a lot to us, and it’s incredibly rewarding to know that we were able to meet your expectations. We are always striving to improve and enhance the guest experience, and hearing from guests like you helps us to continue doing so.We’d love to welcome you back the next time you're in the area. If there’s anything we can do to make your future stays even better, please don’t hesitate to let us know. Thank you once again for your kind review!Best regard,Chan MarothHotel Manager