Phnom Penh Infinity Pool Down to $25/N - M Residenceは2022年に開業、プノンペンでも最新の宿泊施設の内の一つです。当施設はPP鉄道駅から4km、プノンペン国際空港から12kmと、便利な立地です。付近には、ノロドムシアヌーク前国王像や王宮、トゥールスレン虐殺博物館など、プノンペンの多くの観光名所があります。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。このホテルは、カップルに好評です。
ゲゲスト2023.07.15
An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.
The hotel is new in the city center with elevators. It is clean and the service is amazing. I got the room upgrade as a member and the room is spacious.
ゲゲストSo much beautiful of green view, clean and fresh room. Great location and good swimming pool. Delicious foods! All staffs are very friendly and helpful especially a General Manager here. Thank you so much and cheers! Highly recommend if you are looking for a lovely boutique in Phnom Penh.