ベストウェスタン ノース フェニックス ホテル(Best Western North Phoenix Hotel)

Our room was double booked. We were sleeping and someone entered our room; we initially thought we were being robbed! When we informed the front desk mgr. she said that could not be and we would have to speak with the general mgr. because she could not do anything. We were told we would get an email or call. Neither happened. Very disappointed with customer safety and their lack of empathy and customer support. The surrounding area where hotel was located had many people homeless and asking for money. We did not see this nearly as much in other parts of the city.

Good convenient location, close to I-17, but still quiet. Nice, friendly service, clean room, great breakfast, and reasonable cost.

Very clean but beds were a little on the hard side. I traveled with a pet and staff was very accommodating.

The room was clean and bed was comfortable. The hotel wasn’t in the greatest area. A little inconvenient to get to. The staff was very friendly.

The staff was amazing friendly and wonderful. I had an emergency which led me to stay there, and they were accommodating in every way!

Booked a 3-day stay through *******. Had to cancel due to change of plans. Called the hotel the day before and asked them to cancel. They gave me the runaround: said they have no way to refund me and that I have to contact *******. ******* support tried to reason with them, without success. They charged me for three days that I couldn't be there. Yes, I know the policy says "no refunds" -- yet another hotel (Spring Hill Suites) gave me a full refund under the exact same circumstances.

Very clean and quiet. Surrounding neighborhood not great but property itself was nice. Customer service was fantastic and breakfast was good but average. There was always fresh fruit available which was nice.

The staff was wonderful. Elijah and Angela were the best. They should be commended for their insight, helpfulness and friendly smiles. They deserve a raise. The acvomodations were great. Would definitely stay here again.

Staff were amazing! Friendly, personable, professional. Room was very clean, large, comfortable. The ONLY complaint was a rumbling noise that vibrated the room (and bed while I was trying to go to sleep) that occurred every few minutes. I will definitely stay at this site again when I need to stay overnight between workdays.