ベストウェスタン ダウンタウン フェニックス(Best Western Downtown Phoenix)

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There are homeless people camping around the entire property causing problems and it smells bad in around the hotel. The staff was rude and inconsiderate. The room was dirty and basic for what they charge. Never staying at a Best Western again!

Very nice place, pretty close to dining and wining in downtown Phoenix. Good value for money, really friendly and helpful staff, clean and nice rooms, and free parking. Will come back!

This was a very expensive stay for us and was disappointed over not being able to use the jacuzzi after 10, disappointed with breakfast and attempted to use towels in the bathroom that had long hair in it. Next trip this will be a hard no and we always stay at BW but quality has gone downhill.

Major miscommunication between staff and management. After assurance from two different receptionists (during checking in and before checking out) that I could be refunded if checked out a day ealier even though booking was done through a third party, my family altered our travel plans since game 4 between Dbacks and Dodgers was no longer going to be played. The receptionist when we checked in told us no problem as long as we checked out before 11 and the receptionist in the morning told us there wouldn't be an issue but since it was through a third party, management had to do it but wasn't going to be there until 10am. When I went back at ten, I was told management said no and that they were in a meeting. I really do not know if that was true or an excuse not to talk to them. An ******* agent also tried to get the refund and management refused. Great customer service would have been management acknowledging their employees made a mistake and honor what their employees told me. At the very minimum, management should have offered an apology for the inconvenience and loss of money caused by the wrong information given to me by their employees. Based on how management handled my situation, they do not care about customer service or their customers.

Old. Needs update especially in the bathrooms. Breakfast was nice, beds were clean but rooms so old and outdated. Staff were wonderful. Short walk to restuarants etc.

Manny at the front desk was wonderful - he was so friendly and helpful and what a cheerful personality to walk in and find at the front desk! Super convenient for an event at Chair Field! Super comfortable bed and good continental breakfast! We'll stay here again...

We chose this location due to the easy walk to Chase Stadium for a concert. The room was nice..the beds super comfortable and the water pressure for the shower was excellent! We were super pleased with our stay