ホテルからの返信: Xin chao,Thank you so much for your review of our resort. We trust you had a comfortable stay with us.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively island. Sincerely,Ghislaine LeGeneral Manager
Shingo
クラシックキングルーム
宿泊時期: 2024年11月
カップル・夫婦での旅行
3件の口コミ
10.0/10
とても素晴らしい
投稿日: 2024年12月17日
幸せな空間
時間を気にせず、全てを忘れられる
ホテルからの返信: Xin chao,Thank you so much for your review of our resort. We trust you had a comfortable stay with us.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively island. Sincerely,Ghislaine LeGeneral Manager
ホテルからの返信: Xin chao, Thank you so much for your review of our resort. We trust you had a comfortable stay with us. We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard every day to earn guests’ praises like yours and I will share your kind words with them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively island.Sincerely, Ghislaine LeGeneral Manager
ホテルからの返信: Dear guest,We’re truly sorry to hear about your experience. Please know that all guests are equally valued, and any form of discrimination is not tolerated—we are investigating this matter seriously.We regret that your discomfort wasn’t reported during your stay, as our onsite nurse would have been happy to assist. Regarding the toiletries, all amenities in the pictures highlighted are valid through May 2025, and we maintain strict quality checks.Airport transfers are available at our standard rates but are not included with all booking platforms. We welcome all guests and are happy to assist with any questions or future bookings—please feel free to contact the hotel directly.With best regards,Franz KupkaResort Manager
ホテルからの返信: Xin chao,Thank you so much for your review of our resort. We trust you had a comfortable stay with us.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively island. Sincerely,Ghislaine LeGeneral Manager
ホテルからの返信: Dear Terror,Thank you for your detailed feedback—both the highlights and areas for improvement. We're glad to hear you enjoyed the food at Sea Shack and our beautiful beach!We’re truly sorry for the discomfort caused by the air conditioner and the room view not meeting your expectations. That’s not the experience we want for our guests, and we appreciate you bringing it to our attention.Your comments about service via WhatsApp, lack of orientation, and missed check-out details have been shared with our team for immediate follow-up. Clear communication is key, and we’re committed to doing better.We’d love the chance to welcome you back and make your next stay truly seamless. We welcome all guests and are happy to assist with any questions or future bookings. Please feel free to contact the hotel directly so we can assist you personally.With kind regards,Franz KupkaResort Manager
ホテルからの返信: Xin chao,Thank you so much for your review of our resort. We trust you had a comfortable stay with us.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively island. Sincerely,Ghislaine LeGeneral Manager