ホテルからの返信: We wanted to reach out and apologise for the experience you had with our team. This is not typical of us, and we can assure you it wouldn't happen again.As it may be too late to fix the issue, I wanted you to know that I've used your experience within our customer satisfaction process to be sure we don't make this mistake again.Sincerly yours,Bell Lifestyle Hostel Phuket
ホテルからの返信: Dear Valued customer,That is so great to hear. We really try our best to take care of and service our customers. And thank you so much for taking the time to share your feedback.Sincerly yours,Bell Lifestyle Hostel Phuket