ホテルからの返信: Dear Yuri Kikuchi,Thank you very much for choosing our hotel to celebrate your one-year anniversary.We are truly honored to have been part of such a special occasion and delighted to hear that you enjoyed the beautiful views and thoughtful service throughout your stay. It’s wonderful to know that our team was able to assist you in Japanese and that the restaurant was able to accommodate your personal tastes.Your kind words mean a great deal to us, and we hope to welcome you back for many more memorable moments in the future.Best Regards,Tanyaphat Raheria (Mr,)Resort Manager
ホテルからの返信: Dear Kaz222,Thank you very much for taking the time to share your experience on recent stay with us.We are delighted to hear that, despite the rainy weather, you thoroughly enjoyed your time with us. Your compliments on our pool, the pleasant atmosphere at the pool bar, and the convenience of our shuttle service to Patong Beach are greatly appreciated. It is especially gratifying to know that our team’s warm hospitality contributed to making your stay memorable and enjoyable.We truly look forward to welcoming you back in the near future.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager
ホテルからの返信: Dear yuki,Thank you very much for taking the time to share your recent experience with us.We are pleased to hear that you enjoyed the service and found the restaurant to be delicious. Your kind comments about our team’s hospitality are truly appreciated.However, we sincerely apologize for the cleanliness issue you encountered around the bathtub and for any discomfort caused by the presence of insects and wildlife on the way to your room. Please rest assured that your feedback has been shared with our housekeeping and pest control teams for immediate review and improvement. Maintaining a clean, comfortable, and safe environment for all our guests is our top priority, and we will take appropriate steps to ensure these concerns are addressed.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager
ホテルからの返信: Dear Sir/ Madam,Thank you very much for sharing your perfect experience. We are delighted to hear that you had a very good experience with us and all aspects of surrounding, amenities, cleanliness and service meet your expectation. Your support means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager
ホテルからの返信: Dear Sir/Madam,Thank you very much for taking the time to share your recent experience with us.We are truly sorry to hear about the disappointing condition of your room. Please accept our sincere apologies for the inconvenience and discomfort you experienced. This is certainly not the standard we strive to maintain, and your comments have been brought to the immediate attention of our housekeeping and maintenance teams for urgent review and corrective action.While we are grateful for your kind acknowledgment of the service provided by our staff, we deeply regret that the room condition did not meet your expectations. Your feedback is essential in helping us improve, and we will use it as a learning opportunity to ensure a better experience for all future guests.Should you consider giving us another opportunity in the future, we would be honored to welcome you back and provide the high standard of comfort and cleanliness that we are known for.Best Regards,Tanyaphat Raheria (Mr.)Resort Manager