Was not told that housekeeping services were only provided every other day. Both mattresses in room need replacement. Difficult access to front desk which is accessible by stairs. No direct elevator service to that area, only by a “lift”.
自動翻訳
Iraa
2024年1月13日
Made a reservation for my daughter who is 20yrs old. The property refused to honor the reservation due to minimum age requirement of 21. This is never mentioned in ******* rules and restrictions. It was later than 10pm at night and my daughter was basically turned away with no place to go. We called and vouched for her with the front desk but they refused. We offered to have another adult go to the hotel and check her in. They still refused. They also refused to help her in anyway. Even the hotel's own website allows a reservation to proceed with no mention of age restriction.