スプリングヒル スイーツ バイ マリオット スクラントン モンタージュ マウンテン(SpringHill Suites Scranton Montage Mountain)

酒店位置很好， 房間大， 設施服務都很滿意

We will definitely be coming back. Staff was very accommodating. Bobbi Jo was the house keeper to our room and left a sweet welcoming note…

Staff were friendly, the room size was fantastic, but the overall cleanliness was poor. There was hair in the ice bucket (which had no lid), a major stain in the carpet and the grout in the shower is in need of attention. The pillows really need to be replaced as they have seen better days.

The property was poorly run for the most part. Supplies were is short supply (no towels, tissues, even do not disturb signs). Ice maker was out of order. Most, if not all of the staff members all were wearing AirPods - seems unprofessional. They could work on their communication. Requested late check out only to have housekeeping come in and claim that they were unaware of the late check out.

We arrived to check in for one night at 6:15 PM. We were told that our room was not ready and it would be 20 to 30 minutes. We checked in at 8:15 finally….

When we arrived at our room it was coolish, about 62 degrees. We turned on the heater but it it took hours to warm it up. Then the Wifi went out in the evening and only came back the next morning. After dinner we couldn’t get into the room as the card would not unlock the door. Three strikes - we won’t be staying there again.

It was a great stay for a family ski trip. Breakfast was amazing, pool/ hot tub nice soak after a day on the mountain, outdoor fire and hot chocolate bar little touches that made the trip. All of the staff was so welcoming and kind.

The room had a foul odor and was dirty with interesting stains on carpet, lamps, and beds. The receptionist told us that all rooms are like that. Breakfast was also very sad. I had to cancel my second night without refund so far.

During check in we were asked if we wanted Housekeeping and responded yes. Housekeeping did not come to our room once during our stay. We got all towels, toilet paper etc needed from the front desk. Garbage and recycling were severly overflowing by the time we left as we asked where we could put it and did not receive a response.