Homewood Suites by Hilton Indianapolis-Airport/Plainfield

I am writing to share my feedback regarding my recent stay during the Indiana University graduation weekend. While the staff members were friendly and went out of their way to be helpful, I was disappointed by several aspects of my experience. First, I was not informed that the hotel was undergoing renovations. During breakfast, the lobby and front desk walls were being sanded, which was quite disruptive. Additionally, I found the guest rooms to be dated and worn. Given the high rates charged for the graduation weekend, the accommodations did not meet the expected standard for the price paid. I would have preferred to stay at a property in better condition for that level of investment. I hope you find this feedback constructive as you complete your updates.

The bed did not appear to be professionally made. The phones didn’t work. There was a spotlight shining into our bedroom window and we did not sleep for a minute. It was terrible.

Worst If you ask something such as pls bring some extra blanks etc, four out of five will be ignored and one

Remodeling was great but my room was not quite ready for a guest.

Everything was clean. Staff was smiling and greeted us happily. Check in was super easy. 10/10 for sure and this will be my regular place to stay when I have to do this route. Breakfast was hot, clean and very good!!! Grounds were very clean.andwelk ligbted.

The room was nice and staff very friendly. The hot tub was not in service and the pool water was very cold. Otherwise, it was a nice stay.

Breakfast was excellent and staff was friendly. Very nice stay!

The lady that was assigned during breakfast was rude! Also no water heater for 2 days!

Clean room and good breakfast and the lady that taking care the breakfast is very attentive 😊