Our family recently stayed for one week at Rosewood Mayakoba. We went for Thanksgiving week and there were lots of festive theme dinners with delicious food and music. The service by the staff was exceptional- some of the best I have ever experienced in all my years of travelling. ( Including reception, concierge, waiters at restaurants, pool and beach attendants). It is an gated community with lush landscaping , lagoons and a beach. The setting is truly magical. Be sure to take the boat ride offered by the hotel that goes through the resort. My grandchildren loved the resort including the bicycles provided to all the guests, the complimentary beach equipment including a sail boat. The 1.5 hour snorkel trip was great too. We ate at all our meals at the hotel and Zapote was our favorite. Look into the meal plan that is not advertised but is reasonably priced. My son and his wife did the community dinner and said it was a highlight. At the beach and pools the staff come around with treats all day long. The snowballs are great too! The suites are fabulous and large with luxurious bedding. Housekeeping cleaned our suite to perfection 2x a day. There is a great spa with a sauna and steam area and a beautiful adult pool at the spa. Rosewood Mayakoba does everything first class! I want to thank our amazing butler- Gerry. He provided us with great service during our stay and had the best attitude. Be sure to download the app- to contact the butler. He will respond immediately. Thank you also to Susana Palacios/ Concierge- for your great communication in planning our trip. Also to Jorge Garcia- Reservations Agent- for being so kind to us. It was a pleasure meeting the Rooms Director- Alberto. Thank you for the beach bags. A resort that is that special does not just happen without the leadership of the General Manager- Daniel Scott and the Resort Manager- Christian. They are always present and very engaging with the guests. I loved talking with both of them. There is a reason Rosewood Mayakoba is rated 5 stars by Forbes Travel Guide. They have also won numerous awards including Travel and Leisure Worlds’ Best. Our whole family enjoyed our week at Mayakoba and look forward to coming back.
良い
63レビュー