ソーホー パラヤ ホテル(Soho Playa Hotel)

Muy buen hotel muy buena ubicación y muy buen personal,todo genial

The only good thing about this place is that it's conveniently located in downtown. The service and the facility in itself was terrible. First of all, there was no phone in the room to request for any service. We had to go down at the reception desk everytime we needed something which was always empty cuz they were always away from the desk. Our room had no fsce towels and when asked for some, the lady at the reception was hesitant in providing as if we were going to steal them from her. On our 3rd night, we requested bath towels because they didnt replenish our rooms when they cleaned it and it took her hours to bring them over to our room. The room showed a hammock on the balcony but when i asked them for it, they said it was getting washed for the season? The furniture on the balcony had a flimsy chair and a plastic table. We were 2 in the room so only 1 of us was able to sit on the balcony. Everything was rusty. The mirror and walls were dirty. The room was always humid. The bed was uncomfortable. The pool "bar" on the rooftop was not in service. I dont think it ever was. Oh and to top it all off, they randomly turned off the water without warning so we had to go down to the reception desk to ask them to turn it on manually everytime we needed to shower. I can keep going but all in all, I would definitely not recommend this place.

Very nice hotel with a helpful and friendly staff. Breakfast is minimal and there is some nightlife noise because of the close proximity to 5th avenue. All in all a great little hotel, one block to shopping/entertainment and a few minutes to the wonderful beach!

The evening front desk was extremely helpful in having maintenance change out the shower head (which was raining water on the bathroom floor causing to cover the floor with water), getting me wash cloth and small towel which were not there when I arrived, and was all around friendly. I thank him for his quick and professional service. :)

The staff that works here are very friendly and helpful. Our check in experience was easy and the room was as pictured. We had rented a car so we were specifically looking for a hotel with parking. The parking that this hotel offered was an underground garage that can only be opened by the staff (for both entering and exiting). This wasn't a huge deal for us but for people who plan on using their vehicles a lot, this might matter. From our room we could hear a lot of the traffic and noise from the street, which with the exceptional location isn't a huge surprise but the construction on the building across the street woke us up at 6:30AM. Lastly, the water in the shower took quite some time to warm up. Overall I don't regret staying here but until the construction is complete I probably would stay elsewhere.

Pool needs re-done along with new chairs, plants, etc. We also had no hand towels and there is nowhere in the bathroom to hang the towels. No chairs in the room or on the balcony

This place was okay, however, I felt like it was lacking in some areas. The location was ok, not far from 5th Avenue, but almost a mile from the autobús ADO. The room had the basic, it was a room with a king size bed and only 1 chair but plenty of room for another chair or a couch. The tv remote did not actually turn the tv on/off, it just worked to turn on their streaming service “totalplay” I never did learn to use it and all the channels were in Spanish and did not catch my attention. It was nice that they decorated my room for my bday and there was a bottle of wine (Don Simon- about $7usd price) since I booked a VIP Premium deal. We needed ice to ice a swollen knee and the hotel did not have ice. The room also did not have a hair dryer, we had to request one and pick up from the front desk. Same with the towels, they only have us 2 and we wanted a third to use for the ice we bought from 7-11. The breakfast hours are from 9-11am (I think that’s late) so we requested to pick up early. It consisted of toast with butter and syrup (not jelly), a cup of fruit (papaya and cantaloupe) that was kinda of mushy, and a small bottle of water. The breakfast was definitely disappointing. I requested a late check-out since my flight was at 7pm and was told it would be $40. I told them I would be leaving by 2:30pm and then was told $20-I felt that charge could’ve been excused for an Exp Gold member and since the construction from next door woke me up two days. I would not stay here again.

This is a pretty property & staff is great. We arrived after the pool was closed & the young man at the desk turned on the lights for us to have a quick swim which was beautiful! Roof top pool all lit up, it was a lovely end to a stressful day. It was quite noisy until about 1:30am and then all was quiet. Room was simple but clean & nicely decorated with a huge balcony & rainhead shower