グランド ハイアット プラヤ デル カルメン リゾート(Grand Hyatt Playa Del Carmen Resort)

Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.

The worst hotel ever!!!!! Poor cleaning in the room , spa in picture awesome but in reality is super dirty need more care In The amenities.....the beach I so small and full of people think twice before book in this hotel is better in this price stay in Cancun hotel zone better sea view ,better beach and not that far is 15 min from airport......this Hyatt is 1 hour and plus on the way to the airport for all the constructions in the way for the famous “train maya “

定的海景大床房，視野是蠻好的。 服務很棒！餐廳食物也還行！ 早餐自助每天不重樣，好評呢！ 因為自己是潛水行程，每天基本上都是匆忙趕路，停下來在酒店的日光就倍感美好！！ 友情提示，注意蚊蟲叮咬，我在房間被不知名蟲子咬了還蠻結棍的！！

不好 從環境到服務 服務員服務不咋地不説強要小費 隱形消費很多 停車一晚400peso check out 的時候額外再收500多的服務費 也不知道服務費哪裡來的

Great location and room sizes. A/C was not working upon arrival at 3 pm and took an additional 3 hrs until 6 pm of workers in my room to fix it. Floors around the hotel and in the rooms are dirty and stained. No ice dispensers and it takes more than 1 hr to get a bucket of ice. Took 40 minutes after food was served on the beach to get napkins and utensils and by then the food was cold. F&B at the hotel are very overpriced even by US standards.

This is my go to place when I travel to Playa, Del Carmen, which is often. It’s always convenient to downtown. If there’s a great beach experience. The restaurants have good food. Usually nothing to dislike about the place. It’s always been a five star experience for me.

The resort was definitely less clean than our last visit Lot of kids running around and making a mess and being very loud Food was great Staffs were very nice

We liked the property location. 5th Street was within walking distance. Our disappointment was with the front desk staff but also with *******.. The staff at the hotel blamed ******* and ******* blamed the staff but also me. They basically called me a liar! They didn't have any answer for the problems we encountered. So I was left in a foreign country to try and figure out how to salvage at least part of our vacation. If ******* is interested in all of our problems, I would like to talk.

We had a lovely time at the Grand hyatt. The pool is literally steps from the beach so you get to enjoy both with ease. The staff were super helpful and accommodating. The dining options are great and the view of the ocean from almost everywhere in the hotel is magnificent!!!